Question 1

OUR COMMITMENT TO YOUR PRIVACY

Accepted Answer

At POLKI, we are committed to protecting your personal data with the same care and consideration we give to crafting each of our creations. This policy explains how we collect, use, and safeguard the information you entrust to us.

Question 2

INFORMATION WE MAY COLLECT

Accepted Answer

We may collect the following categories of personal data when you engage with us through our website, email, or services:
Identity details (name, title)
Contact information (email address, phone number, postal address)
Order and payment details
Communication records
Browsing behavior via cookies and analytics tools

Question 3

PURPOSE OF DATA USE

Accepted Answer

We process your information for specific and legitimate purposes, including:
Fulfilling your orders and managing delivery
Providing updates on your purchase
Enhancing your browsing and shopping experience
Communicating exclusive offers (when you opt in)
Legal and regulatory compliance

Question 4

HOW WE STORE AND PROTECT YOUR DATA

Accepted Answer

Your information is stored securely through trusted platforms, including Wix (site host) and certified payment providers such as PayPal or Stripe. All transactions are protected via SSL encryption. We retain data only as long as necessary to fulfill our services or comply with legal obligations.

Question 5

SHARING OF PERSONAL DATA

Accepted Answer

POLKI does not sell or rent your personal information. However, we may share it with:
Payment processors to complete secure transactions
Delivery partners (e.g., FedEx, DHL) to ship your order
Analytics providers to better understand website use
All third parties are required to comply with applicable data protection laws.

Question 6

COOCKIES AND ONLINE TECHNOLOGIES

Accepted Answer

We may use cookies and similar technologies to:
Improve site functionality
Personalize your experience
Analyze visitor data to optimize our offerings
You can adjust your browser settings to manage or disable cookies at any time.

Question 7

YOUR RIGHTS

Accepted Answer

You have the right to:
Access the data we hold about you
Request correction or deletion of your data
Withdraw consent for promotional communication
Lodge a complaint with your local data authority if needed
To exercise these rights, contact us at: care@polkistudio.com

Question 8

UPDATES TO THIS POLICY

Accepted Answer

We reserve the right to update this policy to reflect legal, technical, or operational changes. The revised policy will be posted on this page with an updated date.

Question 9

CONTACT US

Accepted Answer

For any questions regarding our privacy practices, you may reach us at:
POLKI Customer Care
 ✉️ care@polkistudio.com

PRIVACY POLICY

OUR COMMITMENT TO YOUR PRIVACY

INFORMATION WE MAY COLLECT

PURPOSE OF DATA USE

HOW WE STORE AND PROTECT YOUR DATA

SHARING OF PERSONAL DATA

COOCKIES AND ONLINE TECHNOLOGIES

YOUR RIGHTS

UPDATES TO THIS POLICY

CONTACT US

Client Services

Legal & Policy

About Your Jewellery

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